Discover more in our FAQ
How long does it take to make my order?
How long does it take to make my order?
Because every piece is made to order, production usually takes 2–5 business days. This ensures your print is freshly produced, carefully framed, and quality-checked before shipping. Shipping time is then added.
How long does shipping take?
How long does shipping take?
Most US orders arrive within 3–7 business days after production. So please allow 2 weeks from date or order to arrival (our goal is to always delivery as quickly as possible)
International shipping times vary depending on your location.
Can I make changes after placing my order?
Can I make changes after placing my order?
We begin production shortly after your order is placed, so changes are not always possible. Please reach out to us as soon as possible and we’ll do our best to help.
Will my colours look the same as on the website?
Will my colours look the same as on the website?
Yes, we use colour-calibrated workflows to ensure that what you see online closely matches the final artwork. Slight variations may occur due to screen brightness and settings.
Do you offer tracking?
Do you offer tracking?
Yes. Once your order ships, you’ll receive a tracking link so you can follow it all the way to your door.
How much is shipping?
How much is shipping?
We offer free shipping on all orders within the USA.
What if my print arrives damaged?
What if my print arrives damaged?
We’re here to take care of you. If your order arrives damaged or defective, simply email us with photos and we’ll arrange a free replacement right away.
Do you accept returns?
Do you accept returns?
Because each piece is custom-made for you, we do not accept general returns.
What if I don’t like the artwork once it arrives?
What if I don’t like the artwork once it arrives?
We recommend double-checking dimensions and colours on your screen before ordering. If something isn’t what you expected, reach out - we genuinely want you to love what you receive.
What sizes do your prints come in?
What sizes do your prints come in?
Our artwork is available in a range of standard sizes to suit most homes. Each product page lists all available size options, including framed and unframed versions.
Are the prints ready to hang?
Are the prints ready to hang?
Framed prints arrive fully assembled and ready to hang. Unframed prints arrive flat or rolled, depending on size.
Do you support any charities?
Do you support any charities?
Yes. A portion of every sale is set aside to support causes and ministries that help families, communities, and those in need. We believe art should bless homes - and the world beyond them.
What about your carbon footprint?
What about your carbon footprint?
We care deeply about stewardship and sustainability.
To reduce our carbon footprint:
- All prints are made to order, which eliminates excess inventory and waste.
- Orders are produced at the closest fulfilment location to the customer whenever possible, reducing shipping distance and emissions.
- Our partners use responsible sourcing, energy-efficient printing processes, and recyclable packaging materials.
By choosing made-to-order art, you’re helping support a more sustainable and thoughtful way of creating beauty for your home.
Where are you based?
Where are you based?
The Saintly is lovingly run from New Zealand, which we’ve chosen as home while raising our family.
Although we travel often, New Zealand is our base - a place of peace, beauty, and grounding for us.
Our son currently studies and plays basketball at college in the United States, so the USA has become an important part of our family story too.
All artworks are printed and framed through our trusted fine-art production partners, with most orders made and shipped from within the USA, ensuring faster delivery and consistent, high-quality craftsmanship for our American customers.
We also ship directly from Australia and the United Kingdom.